Thursday, November 30, 2023

PTC Announces Servigistics Expansion with the U.S. Air Force

BOSTON, MA, USA, Jan 20, 2022 – PTC (NASDAQ: PTC) announced that the United States Air Force (USAF) is expanding its use of PTC’s Servigistics Service Parts Management SaaS solution for its supply chain modernization program, ESCAPE. The expansion is a five-year definitive contract consisting of a one-year base period and four one-year options that are worth up to $95 million if all options are exercised.

U.S. Air Force photo by Joshua J. Seybert (Airmen assigned to the 911th Aircraft Maintenance Squadron perform a pre-flight inspection on a C-17 Globemaster III at the Pittsburgh International Airport Air Reserve Station, Pa., March 3, 2020. Pre-flight inspections are performed on aircraft before every flight to ensure mission and operational readiness.)

The USAF’s Sustainment Center’s 448th Supply Chain Management Wing is responsible for the ESCAPE – Enterprise Supply Chain Analysis, Planning, and Execution – program and is made up of 3,000 personnel supporting the USAF’s global readiness.

The USAF is leveraging Servigistics as the sole-source provider to plan and optimize its $76 billion service parts supply chain tuned to asset availability. This expansion builds on the success of prior years’ Servigistics deployments and enables the USAF to adopt additional functionality, phase out legacy systems, consolidate IT costs, and further improve readiness.

“Our principal objective is maximizing the readiness of assets and equipment,” said Abigail Strobell, Program Manager with the Air Force Materiel Command at the Department of Defense. “It is an immense and complex challenge. PTC’s Servigistics solution gives us confidence from a proven track record of success and powerful capabilities that will enable us to optimize our service parts supply chain.”

Servigistics supports ESCAPE’s effort to modernize planning and forecasting, increase aircraft availability and improve mission support functions while investing taxpayer funding in optimal parts inventory. The ESCAPE effort supports business process and systems re-engineering efforts with fully deployed future state environment functionality and capability.

“The U.S. Air Force has one of the most sophisticated and complex service parts supply chain operations in the world,” said Leslie Paulson, General Manager, Servigistics Business Unit, PTC. “By embracing digital solutions like Servigistics, the USAF is transforming its service parts supply chain to optimize planning and logistics with its OEM network and strengthening the digital thread.”

Added PTC President and CEO Jim Heppelmann: “PTC is proud to continue supporting the USAF’s digital transformation and modernization efforts to better ensure the readiness of assets and equipment.”

For federal, aerospace, and defense organizations, Servigistics surpasses the most stringent standards and rigorous vetting processes and is deployed within the USAF, Coast Guard, and with OEMs, including Boeing, Lockheed Martin, Northrop Grumman, and others.


PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don’t just imagine a better world, we enable it. For more information, visit

Nitin Patil
Nitin Patil
Editor and Director of Content, Nitin completed his Master's in Mass Communication & Journalism and having 13 years of work experience as an editor, content writer with renowned international technical magazines and media companies. He is associated with CAD,CAM industry since 2008.

Latest Posts